{"id":7853,"date":"2026-06-10T19:16:19","date_gmt":"2026-06-10T16:16:19","guid":{"rendered":"https:\/\/ozerensaglikhizmetleri.com.tr\/tr\/?page_id=7853"},"modified":"2026-06-10T19:24:18","modified_gmt":"2026-06-10T16:24:18","slug":"teslimat-iade-ve-iptal-sartlari","status":"publish","type":"page","link":"https:\/\/ozerensaglikhizmetleri.com.tr\/tr\/teslimat-iade-ve-iptal-sartlari\/","title":{"rendered":"Teslimat, \u0130ade ve \u0130ptal \u015eartlar\u0131"},"content":{"rendered":"\t\t
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GENEL:<\/p>\n

    \n
  1. Kullanmakta oldu\u011funuz web sitesi \u00fczerinden elektronik ortamda sipari\u015f verdi\u011finiz takdirde, size sunulan \u00f6n bilgilendirme formunu ve mesafeli sat\u0131\u015f s\u00f6zle\u015fmesini kabul etmi\u015f say\u0131l\u0131rs\u0131n\u0131z.<\/li>\n
  2. Al\u0131c\u0131lar, sat\u0131n ald\u0131klar\u0131 \u00fcr\u00fcn\u00fcn sat\u0131\u015f ve teslimi ile ilgili olarak 6502 say\u0131l\u0131 T\u00fcketicinin Korunmas\u0131 Hakk\u0131nda Kanun ve Mesafeli S\u00f6zle\u015fmeler Y\u00f6netmeli\u011fi (RG:27.11.2014\/29188) h\u00fck\u00fcmleri ile y\u00fcr\u00fcrl\u00fckteki di\u011fer yasalara tabidir.<\/li>\n
  3. \u00dcr\u00fcn sevkiyat masraf\u0131 olan kargo \u00fccretleri sat\u0131c\u0131 taraf\u0131ndan \u00f6denecektir.<\/li>\n
  4. Sat\u0131n al\u0131nan her bir \u00fcr\u00fcn, 30 g\u00fcnl\u00fck yasal s\u00fcreyi a\u015fmamak kayd\u0131 ile al\u0131c\u0131n\u0131n g\u00f6sterdi\u011fi adresteki ki\u015fi ve\/veya kurulu\u015fa teslim edilir. Bu s\u00fcre i\u00e7inde \u00fcr\u00fcn teslim edilmez ise, Al\u0131c\u0131lar s\u00f6zle\u015fmeyi sona erdirebilir.<\/li>\n
  5. Sat\u0131n al\u0131nan \u00fcr\u00fcn, eksiksiz ve sipari\u015fte belirtilen niteliklere uygun teslim edilmek zorundad\u0131r.<\/li>\n
  6. Sat\u0131n al\u0131nan \u00fcr\u00fcn\u00fcn sat\u0131lmas\u0131n\u0131n imkans\u0131zla\u015fmas\u0131 durumunda, sat\u0131c\u0131 bu durumu \u00f6\u011frendi\u011finden itibaren 3 g\u00fcn i\u00e7inde yaz\u0131l\u0131 olarak al\u0131c\u0131ya bu durumu bildirmek zorundad\u0131r. 14 g\u00fcn i\u00e7inde de toplam bedel Al\u0131c\u0131\u2019ya iade edilmek zorundad\u0131r.<\/li>\n<\/ol>\n

    SATIN ALINAN \u00dcR\u00dcN BEDEL\u0130 \u00d6DENMEZ \u0130SE:<\/p>\n

      \n
    1. Al\u0131c\u0131, sat\u0131n ald\u0131\u011f\u0131 \u00fcr\u00fcn bedelini \u00f6demez veya banka kay\u0131tlar\u0131nda iptal ederse, Sat\u0131c\u0131n\u0131n \u00fcr\u00fcn\u00fc teslim y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fc sona erer.<\/li>\n<\/ol>\n

      KRED\u0130 KARTININ YETK\u0130S\u0130Z KULLANIMI \u0130LE YAPILAN ALI\u015eVER\u0130\u015eLER:<\/p>\n

        \n
      1. \u00dcr\u00fcn teslim edildikten sonra, al\u0131c\u0131n\u0131n \u00f6deme yapt\u0131\u011f\u0131 kredi kart\u0131n\u0131n yetkisiz ki\u015filer taraf\u0131ndan haks\u0131z olarak kullan\u0131ld\u0131\u011f\u0131 tespit edilirse ve sat\u0131lan \u00fcr\u00fcn bedeli ilgili banka veya finans kurulu\u015fu taraf\u0131ndan Sat\u0131c\u0131\u2019ya \u00f6denmez ise, Al\u0131c\u0131, s\u00f6zle\u015fme konusu \u00fcr\u00fcn\u00fc 3 g\u00fcn i\u00e7erisinde nakliye gideri SATICI\u2019ya ait olacak \u015fekilde SATICI\u2019ya iade etmek zorundad\u0131r.<\/li>\n<\/ol>\n

        \u00d6NG\u00d6R\u00dcLEMEYEN SEBEPLERLE \u00dcR\u00dcN S\u00dcRES\u0130NDE TESL\u0130M ED\u0130LEMEZ \u0130SE:<\/p>\n

          \n
        1. Sat\u0131c\u0131\u2019n\u0131n \u00f6ng\u00f6remeyece\u011fi m\u00fccbir sebepler olu\u015fursa ve \u00fcr\u00fcn s\u00fcresinde teslim edilemez ise, durum Al\u0131c\u0131\u2019ya bildirilir. Al\u0131c\u0131, sipari\u015fin iptalini, \u00fcr\u00fcn\u00fcn benzeri ile de\u011fi\u015ftirilmesini veya engel ortadan kalkana dek teslimat\u0131n ertelenmesini talep edebilir. Al\u0131c\u0131 sipari\u015fi iptal ederse; \u00f6demeyi nakit ile yapm\u0131\u015f ise iptalinden itibaren 14 g\u00fcn i\u00e7inde kendisine nakden bu \u00fccret \u00f6denir. Al\u0131c\u0131, \u00f6demeyi kredi kart\u0131 ile yapm\u0131\u015f ise ve iptal ederse, bu iptalden itibaren yine 14 g\u00fcn i\u00e7inde \u00fcr\u00fcn bedeli bankaya iade edilir, ancak bankan\u0131n al\u0131c\u0131n\u0131n hesab\u0131na 2-3 hafta i\u00e7erisinde aktarmas\u0131 olas\u0131d\u0131r.<\/li>\n<\/ol>\n

          ALICININ \u00dcR\u00dcN\u00dc KONTROL ETME Y\u00dcK\u00dcML\u00dcL\u00dc\u011e\u00dc:<\/p>\n

            \n
          1. Al\u0131c\u0131, s\u00f6zle\u015fme konusu mal\/hizmeti teslim almadan \u00f6nce muayene edecek; ezik, k\u0131r\u0131k, ambalaj\u0131 y\u0131rt\u0131lm\u0131\u015f vb. hasarl\u0131 ve ay\u0131pl\u0131 mal\/hizmeti kargo \u015firketinden teslim almayacakt\u0131r. Teslim al\u0131nan mal\/hizmetin hasars\u0131z ve sa\u011flam oldu\u011fu kabul edilecektir. ALICI , Teslimden sonra mal\/hizmeti \u00f6zenle korunmak zorundad\u0131r. Cayma hakk\u0131 kullan\u0131lacaksa mal\/hizmet kullan\u0131lmamal\u0131d\u0131r. \u00dcr\u00fcnle birlikte Fatura da iade edilmelidir.<\/li>\n<\/ol>\n

            CAYMA HAKKI:<\/p>\n

              \n
            1. ALICI; sat\u0131n ald\u0131\u011f\u0131 \u00fcr\u00fcn\u00fcn kendisine veya g\u00f6sterdi\u011fi adresteki ki\u015fi\/kurulu\u015fa teslim tarihinden itibaren 14 (on d\u00f6rt) g\u00fcn i\u00e7erisinde, SATICI\u2019ya a\u015fa\u011f\u0131daki ileti\u015fim bilgileri \u00fczerinden bildirmek \u015fart\u0131yla hi\u00e7bir hukuki ve cezai sorumluluk \u00fcstlenmeksizin ve hi\u00e7bir gerek\u00e7e g\u00f6stermeksizin mal\u0131 reddederek s\u00f6zle\u015fmeden cayma hakk\u0131n\u0131 kullanabilir.<\/li>\n
            2. SATICININ CAYMA HAKKI B\u0130LD\u0130R\u0130M\u0130 YAPILACAK \u0130LET\u0130\u015e\u0130M B\u0130LG\u0130LER\u0130:<\/li>\n<\/ol>\n

              \u015e\u0130RKET<\/p>\n

              \u00dcnvan\u0131 : \u00d6zeren Sa\u011fl\u0131k Hizmetleri Limited \u015eirketi
              Adresi : \u0130skenderpa\u015fa Mahallesi K\u0131zta\u015f\u0131 Cad. No:4 Fatih\/\u0130stanbul
              Telefon :(+90) 536 747 04 59 
              E-mail: info@ozerenesaglikhizmetleri.com.tr<\/p>\n

              CAYMA HAKKININ S\u00dcRES\u0130:<\/p>\n

                \n
              1. Al\u0131c\u0131, sat\u0131n ald\u0131\u011f\u0131 e\u011fer bir hizmet ise, bu 14 g\u00fcnl\u00fck s\u00fcre s\u00f6zle\u015fmenin imzaland\u0131\u011f\u0131 tarihten itibaren ba\u015flar. Cayma hakk\u0131 s\u00fcresi sona ermeden \u00f6nce, t\u00fcketicinin onay\u0131 ile hizmetin ifas\u0131na ba\u015flanan hizmet s\u00f6zle\u015fmelerinde cayma hakk\u0131 kullan\u0131lamaz.<\/li>\n
              2. Cayma hakk\u0131n\u0131n kullan\u0131m\u0131ndan kaynaklanan masraflar SATICI\u2019 ya aittir.<\/li>\n
              3. Cayma hakk\u0131n\u0131n kullan\u0131lmas\u0131 i\u00e7in 14 (ond\u00f6rt) g\u00fcnl\u00fck s\u00fcre i\u00e7inde SATICI\u2019 ya iadeli taahh\u00fctl\u00fc posta, faks veya eposta ile yaz\u0131l\u0131 bildirimde bulunulmas\u0131 ve \u00fcr\u00fcn\u00fcn i\u015fbu s\u00f6zle\u015fmede d\u00fczenlenen \u201cCayma Hakk\u0131 Kullan\u0131lamayacak \u00dcr\u00fcnler\u201d h\u00fck\u00fcmleri \u00e7er\u00e7evesinde kullan\u0131lmam\u0131\u015f olmas\u0131 \u015fartt\u0131r.<\/li>\n<\/ol>\n

                CAYMA HAKKI:
                16.<\/p>\n

                  \n
                • \u2022 ALICI\u2019n\u0131n, hi\u00e7bir hukuki ve cezai sorumluluk \u00fcstlenmeksizin ve hi\u00e7bir gerek\u00e7e g\u00f6stermeksizin mal\u0131 teslim ald\u0131\u011f\u0131 veya mal\u0131n g\u00f6sterdi\u011fi adresteki 3. ki\u015fi\/kurulu\u015fa teslim edildi\u011fi tarihten itibaren 14 (on d\u00f6rt) g\u00fcn i\u00e7erisinde mal\u0131 reddederek\/iade ederek s\u00f6zle\u015fmeden cayma hakk\u0131 bulunmaktad\u0131r.<\/li>\n
                • \u2022 Cayma hakk\u0131n\u0131n kullan\u0131labilmesi i\u00e7in bu s\u00fcre i\u00e7inde SATICI\u2019ya bu hakk\u0131n kullan\u0131ld\u0131\u011f\u0131n\u0131n;<\/li>\n
                • a) SATICI\u2019n\u0131n [Sirket Adresi ve Ismi] adresine yaz\u0131l\u0131 olarak veya<\/li>\n
                • b) Bir s\u00fcrekli veri ta\u015f\u0131y\u0131c\u0131s\u0131 ile  [Eposta Adresi] posta adresine g\u00f6nderilecek bir e-posta veya [Websitesi adresi]  linki \u00fczerinden ula\u015f\u0131labilecek \u0130leti\u015fim Formu arac\u0131l\u0131\u011f\u0131 ile bildirilmesi gerekmektedir.<\/li>\n
                • ALICI, cayma hakk\u0131n\u0131 kullan\u0131rken;<\/li>\n<\/ul>\n
                    \n
                  • a) ALICI\u2019ya veya ALICI\u2019n\u0131n Teslim Edilecek Ki\u015fi olarak tayin etti\u011fi ki\u015fiye teslim edilen \u00fcr\u00fcn\u00fcn faturas\u0131n\u0131, (**)<\/li>\n
                  • b) Kutusu, ambalaj\u0131, varsa standart aksesuarlar\u0131 ile birlikte eksiksiz ve hasars\u0131z olarak SATICI\u2019ya teslim etmesi gerekmektedir.<\/li>\n<\/ul>\n

                    (**) ALICI\u2019n\u0131n tacir ger\u00e7ek veya t\u00fczel ki\u015fi olmas\u0131 ve\/veya s\u00f6zle\u015fme konusu \u00fcr\u00fcne ait faturan\u0131n tacir ALICI ad\u0131na kesilmesi durumunda, ALICI\u2019n\u0131n t\u00fcketici haklar\u0131 hari\u00e7 olmak \u00fczere, \u00fcr\u00fcn\u00fc iade etmek istemesi halinde, \u00fcr\u00fcn\u00fc, iade ederken d\u00fczenlenecek iade faturas\u0131 ile birlikte g\u00f6nderilmesi gerekmektedir. (ALICI\u2019n\u0131n tacir ger\u00e7ek veya t\u00fczel ki\u015fi olmas\u0131 ve\/veya S\u00f6zle\u015fme konusu \u00fcr\u00fcne ait faturan\u0131n tacir ALICI ad\u0131na kesilmesi durumunda; ALICI, i\u015fbu S\u00f6zle\u015fme ve kanunda d\u00fczenlenen t\u00fcketicilere \u00f6zel hak ve imk\u00e2nlar tan\u0131maya y\u00f6nelik h\u00fck\u00fcmlerden ve t\u00fcketici haklar\u0131ndan faydalanamaz.)<\/p>\n

                      \n
                    • ALICI taraf\u0131ndan cayma hakk\u0131 kapsam\u0131nda iade edilen mal\u0131n de\u011ferinin ALICI\u2019n\u0131n kusuru sebebiyle azalmas\u0131 veya s\u00f6z konusu mal\u0131n ALICI\u2019n\u0131n kusuru sebebiyle telef olmas\u0131 halinde, ALICI\u2019n\u0131n, SATICI\u2019ya mal\u0131n de\u011ferini veya de\u011ferindeki azalmay\u0131 tazmin etmesi gerekir.<\/li>\n
                    • ALICI\u2019n\u0131n cayma hakk\u0131n\u0131 kullanmas\u0131 halinde SATICI, cayma bildiriminin kendisine ula\u015ft\u0131\u011f\u0131 tarihten itibaren en ge\u00e7 10 (on) g\u00fcn i\u00e7erisinde \u00fcr\u00fcn bedelinin ALICI\u2019n\u0131n banka hesab\u0131na veya kredi kart\u0131 hesab\u0131na iade edilmesi i\u00e7in SATICI ilgili banka nezdinde derhal giri\u015fimde bulunur.<\/li>\n
                    • Cayma hakk\u0131 nedeni ile iade edilen \u00fcr\u00fcn\u00fcn kargo bedeli SATICI taraf\u0131ndan kar\u015f\u0131lan\u0131r. Cayma bildirimi yap\u0131lmadan SATICI\u2019ya g\u00f6nderilen \u00fcr\u00fcnlere ait nakliye \u00fccreti ALICI taraf\u0131ndan kar\u015f\u0131lanacakt\u0131r. ALICI bu durumda s\u00f6z konusu nakliye \u00fccretini \u00f6deyece\u011fini bilir ve kabul eder.<\/li>\n<\/ul>\n

                      \u0130ADE KO\u015eULLARI:<\/p>\n

                        \n
                      1. SATICI, cayma bildiriminin kendisine ula\u015fmas\u0131ndan itibaren en ge\u00e7 10 g\u00fcnl\u00fck s\u00fcre i\u00e7erisinde toplam bedeli ve ALICI\u2019y\u0131 bor\u00e7 alt\u0131na sokan belgeleri ALICI\u2019 ya iade etmek ve 20 g\u00fcnl\u00fck s\u00fcre i\u00e7erisinde mal\u0131 iade almakla y\u00fck\u00fcml\u00fcd\u00fcr.<\/li>\n
                      2. ALICI\u2019 n\u0131n kusurundan kaynaklanan bir nedenle mal\u0131n de\u011ferinde bir azalma olursa veya iade imk\u00e2ns\u0131zla\u015f\u0131rsa ALICI kusuru oran\u0131nda SATICI\u2019 n\u0131n zararlar\u0131n\u0131 tazmin etmekle y\u00fck\u00fcml\u00fcd\u00fcr. Ancak cayma hakk\u0131 s\u00fcresi i\u00e7inde mal\u0131n veya \u00fcr\u00fcn\u00fcn usul\u00fcne uygun kullan\u0131lmas\u0131 sebebiyle meydana gelen de\u011fi\u015fiklik ve bozulmalardan ALICI sorumlu de\u011fildir.<\/li>\n
                      3. Cayma hakk\u0131n\u0131n kullan\u0131lmas\u0131 nedeniyle SATICI taraf\u0131ndan d\u00fczenlenen kampanya limit tutar\u0131n\u0131n alt\u0131na d\u00fc\u015f\u00fclmesi halinde kampanya kapsam\u0131nda faydalan\u0131lan indirim miktar\u0131 iptal edilir.<\/li>\n<\/ol>\n

                        \u00d6DEME VE TESL\u0130MAT<\/p>\n

                          \n
                        1. Banka Havalesi veya EFT (Elektronik Fon Transferi) yaparak, bankas\u0131 hesaplar\u0131m\u0131zdan (TL) herhangi birine yapabilirsiniz.<\/li>\n
                        2. Sitemiz \u00fczerinden kredi kartlar\u0131n\u0131z ile, Her t\u00fcrl\u00fc kredi kart\u0131n\u0131za online tek \u00f6deme ya da online taksit imk\u00e2nlar\u0131ndan yararlanabilirsiniz. Online \u00f6demelerinizde sipari\u015finiz sonunda kredi kart\u0131n\u0131zdan tutar \u00e7ekim i\u015flemi ger\u00e7ekle\u015fecektir.<\/li>\n<\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

                          GENEL: Kullanmakta oldu\u011funuz web sitesi \u00fczerinden elektronik ortamda sipari\u015f verdi\u011finiz takdirde, size sunulan \u00f6n bilgilendirme formunu ve mesafeli sat\u0131\u015f s\u00f6zle\u015fmesini kabul etmi\u015f say\u0131l\u0131rs\u0131n\u0131z. Al\u0131c\u0131lar, sat\u0131n ald\u0131klar\u0131 \u00fcr\u00fcn\u00fcn sat\u0131\u015f ve teslimi ile ilgili olarak 6502 say\u0131l\u0131 T\u00fcketicinin Korunmas\u0131 Hakk\u0131nda Kanun ve Mesafeli S\u00f6zle\u015fmeler Y\u00f6netmeli\u011fi (RG:27.11.2014\/29188) h\u00fck\u00fcmleri ile y\u00fcr\u00fcrl\u00fckteki di\u011fer yasalara tabidir. \u00dcr\u00fcn sevkiyat masraf\u0131 olan kargo […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7853","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ozerensaglikhizmetleri.com.tr\/tr\/wp-json\/wp\/v2\/pages\/7853","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ozerensaglikhizmetleri.com.tr\/tr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ozerensaglikhizmetleri.com.tr\/tr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ozerensaglikhizmetleri.com.tr\/tr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ozerensaglikhizmetleri.com.tr\/tr\/wp-json\/wp\/v2\/comments?post=7853"}],"version-history":[{"count":7,"href":"https:\/\/ozerensaglikhizmetleri.com.tr\/tr\/wp-json\/wp\/v2\/pages\/7853\/revisions"}],"predecessor-version":[{"id":7862,"href":"https:\/\/ozerensaglikhizmetleri.com.tr\/tr\/wp-json\/wp\/v2\/pages\/7853\/revisions\/7862"}],"wp:attachment":[{"href":"https:\/\/ozerensaglikhizmetleri.com.tr\/tr\/wp-json\/wp\/v2\/media?parent=7853"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}